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Account Manager

Account Manager
Ball Ground, GA ?Distributed Infrastructure-PowerSecure Service
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Description
The Account Manager is responsible for the overall management of select customers, including day-to-day activities, expansion of the current customer portfolios and overall customer service management.
Main Responsibilities:
Manage the day to day communication of assigned accounts via telephone, email and vendor portals.
Coordinate with Regional Teams to resolve problems, facilitate solutions and enhance the customer service experience.
Provide secondary support to other team members in the performance of job duties, as required.
Work closely with Customer Care Manager and Director of Account Management in developing processes, procedures and strategies related to the Account Management Department.
Communicate contracted Scopes of Work to the Service Team.
Requirements
A minimum of 2 years of account management experience is required.
Demonstrates impeccable customer service and communication skills (written and verbal).
Proficient computer skills including Microsoft Office. Ability to learn and become proficient in company ERP system
Ability to manage workload issues with strict deadlines and attention to detail.
Capable of to working independently in a fast-paced environment, but also team oriented with a collaborative work style.
College degree or equivalent work experience.
PowerSecure, is the largest generator service company in the Southern USA. We currently operate in 25 states, including all of the Southeast, Texas, Oklahoma, Arkansas, Washington D.C., New York, Pennsylvania, Ohio, Colorado and Arizona. PowerSecure is a leading provider of advanced energy solutions to electric utilities and their industrial, institutional, and commercial customers.
We invest in high-value, cost-effective benefits for our employees. In addition to medical, dental, vision and life insurance, our benefits package includes:
Competitive pay and a matching 401(k) plan
Vacation, Company Holidays, Personal Days and Sick Days
Flexible spending accounts/Health savings accounts
Wellness Incentive Programs
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression or any other basis prohibited by law.
Operating Company: PowerSecure

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